Purpose

This study aims to analyze the direct relationship between workplace incivility and employee well-being among frontline hotel employees. Anchoring on affective events theory, this study also analyzes the explanatory role of loneliness and the role of workplace social support as a boundary condition influencing the proposed relationships in the model.

Design/methodology/approach

Responses were collected from 243 frontline hotel employees using established scales in two-time points through survey method. The proposed hypotheses were analyzed using SPSS PROCESS macros.

Findings

The results confirmed the detrimental effect of incivility at work on employee well-being and the mediating role of loneliness at work. This. study has also demonstrated that workplace social support conditions the mediated effect of workplace incivility on employee well-being via loneliness.

Practical implications

This study has vital practical implications for mitigating the adverse effects of workplace incivility on employee well-being through loneliness at work by developing interventions that foster social support among employees. This study also provides directions to reduce workplace incivility and loneliness at work.

Originality/value

This study provides a unique understanding of the consequences of workplace incivility on employee well-being. To the best of the authors’ knowledge, this could be the first study that has established loneliness as a pathway linking workplace incivility and employee well-being. This study results have unique significance in the management of hospitality employees.

中文翻译：

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检查工作场所不文明行为与员工幸福感之间的联系：一项针对印度一线酒店员工的研究

目的

本研究旨在分析一线酒店员工的工作场所不文明行为与员工幸福感之间的直接关系。基于情感事件理论，本研究还分析了孤独感的解释作用和工作场所社会支持作为影响模型中拟议关系的边界条件的作用。

设计/方法/途径

通过问卷调查的方法，在两个时间点使用既定量表从 243 名酒店一线员工那里收集了回复。使用 SPSS PROCESS 宏分析了提出的假设。

发现

结果证实了工作中的不文明行为对员工幸福感的不利影响以及工作中孤独感的中介作用。这。研究还表明，工作场所的社会支持通过孤独感调节工作场所不文明行为对员工幸福感的中介作用。

实际影响

这项研究通过制定促进员工社会支持的干预措施，减轻工作场所不文明行为通过工作中的孤独感对员工幸福感造成的不利影响具有重要的实际意义。这项研究还提供了减少工作场所不文明行为和工作孤独感的方向。

原创性/价值

这项研究对工作场所不文明行为对员工幸福感的影响提供了独特的理解。据作者所知，这可能是第一项将孤独感确定为将工作场所不文明行为与员工幸福感联系起来的途径的研究。本研究结果对酒店员工管理具有独特的意义。