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Online silence: why do people not challenge others when posting misinformation?
Internet Research ( IF 5.9 ) Pub Date : 2022-11-24 , DOI: 10.1108/intr-06-2022-0407
Selin Gurgun, Emily Arden-Close, Keith Phalp, Raian Ali

Purpose

There is a scarcity of research studies on why people remain inactive when encountering and recognising misinformation online. The main aim of this paper is to provide a groundwork for future research into why users do not challenge misinformation on digital platforms by generating hypotheses through a synthesis of pertinent literature, including organisational behaviour, communication, human-computer interaction (HCI), psychology and education.

Design/methodology/approach

Given the lack of directly related literature, this paper synthesised findings from relevant fields where the findings might be relevant, as the tendency to withhold opinions or feedback is a well-documented practice in offline interaction.

Findings

Following the analysis of relevant literature, the potential reasons for online silence towards misinformation can be divided into six categories: self-oriented, relationship-oriented, others-oriented, content-oriented, individual characteristics and technical factors.

Originality/value

Although corrections coming from peers can effectively combat misinformation, several studies showed that people in cyberspace do not take such action. To the best of the authors’ knowledge, there has been scarce and virtually non-existent research investigating why people refrain from challenging others who post misinformation online. Thus, this paper attempts to address this gap and identify reasons in adjacent domains. The reasons provide a starting point for researching interventions to reduce reluctance and abstinence regarding the challenge of misinformation. The findings can be beneficial beyond the area of challenging misinformation and are extensible to other types of content and communication that people are hesitant to discuss and challenge, such as online injustice, prejudice and hate speech.



中文翻译:

网上沉默:为什么人们在发布错误信息时不挑战他人?

目的

关于为什么人们在网上遇到和识别错误信息时仍然不活跃的研究很少。本文的主要目的是通过综合相关文献(包括组织行为、沟通、人机交互 (HCI)、心理学和教育。

设计/方法/途径

由于缺乏直接相关的文献,本文综合了可能相关的相关领域的发现,因为隐瞒意见或反馈的倾向是离线互动中有据可查的做法。

发现

通过对相关文献的分析,网上对错误信息保持沉默的潜在原因可分为六类:自我导向、关系导向、他人导向、内容导向、个体特征和技术因素。

原创性/价值

尽管来自同行的更正可以有效地打击错误信息,但多项研究表明,网络空间中的人们不会采取此类行动。据作者所知,很少有甚至几乎不存在的研究调查人们为什么不去挑战在网上发布错误信息的人。因此,本文试图解决这一差距并找出相邻领域的原因。这些原因为研究干预措施提供了一个起点,以减少对错误信息挑战的不情愿和禁欲。这些发现可能有益于挑战错误信息的领域,并且可以扩展到人们不愿讨论和挑战的其他类型的内容和交流,例如在线不公正、偏见和仇恨言论。

更新日期:2022-11-23
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