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An Assessment of Accessibility and Usability of Saudi Online FinTech Services for People with Disabilities
Computational and Mathematical Methods in Medicine ( IF 2.809 ) Pub Date : 2022-9-26 , DOI: 10.1155/2022/8610844
Redhwan Nour 1
Affiliation  

Innovations in financial services have given rise to Financial Technology (FinTech) as a disruptive technology which is now shaping the future of the financial sector through services like crowdfunding, peer-to-peer loans, and alternative underwriting platforms. Given the status of the web as a vital information resource, accessible and usable online FinTech services can aid people with disabilities in taking full advantage of the presented financial services to support them in basic needs like accessing high-quality care. This study set out to analyze the accessibility and usability of 32 Saudi FinTech websites by means of various automated tools and manual inspection. The results revealed the investigated websites to have a significant number of accessibility and usability problems that cause prejudice against disabled individuals and foster an overall poor user experience. Thus, more work is needed to disseminate knowledge about the importance of developing suitable FinTech websites and services to assist disabled people.

中文翻译:

沙特残疾人在线金融科技服务的可访问性和可用性评估

金融服务的创新使金融技术 (FinTech) 成为一种颠覆性技术,现在通过众筹、点对点贷款和替代承销平台等服务塑造金融业的未来。鉴于网络作为重要信息资源的地位,可访问和可用的在线金融科技服务可以帮助残疾人充分利用所提供的金融服务,以支持他们获得高质量护理等基本需求。本研究旨在通过各种自动化工具和人工检查来分析 32 个沙特金融科技网站的可访问性和可用性。结果显示,被调查的网站存在大量可访问性和可用性问题,这些问题会导致对残疾人的偏见并导致整体用户体验不佳。因此,需要做更多的工作来传播有关开发合适的金融科技网站和服务以帮助残疾人的重要性的知识。
更新日期:2022-09-27
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