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What motivates employees to work in the hotel industry?: Quarantine hotel employees’ perspectives
Journal of Hospitality and Tourism Management ( IF 7.629 ) Pub Date : 2022-09-23 , DOI: 10.1016/j.jhtm.2022.09.004
Kijung Choi, Marcela Fang, Ajay Khatter

This study attempts to investigate the hotel employees' experiences with quarantine programs and their motivations for the practice of continuing to work in the hotel industry. Semi-structured interviews of 11 full-time quarantine hotel employees in Australia showed five work motivation factors to promote during a crisis and post-pandemic. Our study sheds new light on the underlying employee motivation strategies and human resources management practices that hotel organisations should consider adopting to optimise employees' motivations during highly disruptive and uncertain times to lower their intention to leave the job and the hotel industry.



中文翻译:

是什么促使员工在酒店行业工作?:隔离酒店员工的观点

本研究试图调查酒店员工在隔离计划方面的经历以及他们继续在酒店行业工作的动机。对澳大利亚 11 名全职隔离酒店员工的半结构化访谈显示了在危机和大流行后需要提升的五个工作动机因素。我们的研究揭示了酒店组织应考虑采用的潜在员工激励策略和人力资源管理实践,以在高度破坏性和不确定性的时期优化员工的积极性,以降低他们离开工作和酒店行业的意图。

更新日期:2022-09-24
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