Purpose

This study aims to examine the process model of quondam commitments (commitments employees used to have, but no longer have). It is part of a new perspective aimed at understanding better the concept of commitment, a powerful determinant of employee retention, by looking at gone commitments.

Design/methodology/approach

Drawing on a qualitative methodology recommended in the most recent commitment literature, life story interviews (Study 1 – flight attendants) and non-directive interviews (Study 2 – pilots) were conducted.

Findings

The authors propose a revised process model of quondam commitments, including the possible transformation of a commitment bond into a different type of psychological bond over time.

Research limitations/implications

The sample sizes are limited because of the qualitative nature of both studies, and the quondam commitment outcomes could only be studied at the individual level. However, the innovative nature of the work offers important contributions and avenues for research.

Practical implications

This study provides concrete perspectives for hospitality professionals to retain employees who question their relationship with work. Its relevance goes beyond the airline sector and can be applied to the hotel or restaurant industry, looking for solutions to deal with massive attrition.

Originality/value

This research contributes to filling three gaps identified in the commitment literature. It is one of the very rare studies considering closely both multiple targets and multiple types of psychological bonds. Moreover, it incorporates their dynamics, beyond the commitment bond, and suggests a refined model.

中文翻译：

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了解过去的留住员工承诺：来自空乘人员和飞行员案例的见解

目的

本研究旨在检验过去承诺的过程模型（员工曾经拥有但不再拥有的承诺）。它是一种新视角的一部分，旨在通过查看消失的承诺来更好地理解承诺的概念，承诺是员工保留的强大决定因素。

设计/方法/途径

借鉴最新承诺文献中推荐的定性方法，进行了人生故事访谈（研究 1 – 空乘人员）和非指导性访谈（研究 2 – 飞行员）。

发现

作者提出了一个修改过的过去承诺的过程模型，包括随着时间的推移，承诺纽带可能转变为不同类型的心理纽带。

研究局限性/影响

由于两项研究的定性性质，样本量有限，过去的承诺结果只能在个人层面进行研究。然而，这项工作的创新性为研究提供了重要的贡献和途径。

实际影响

这项研究为酒店专业人士提供了具体的观点，以留住质疑他们与工作关系的员工。它的相关性超出了航空业，可以应用于酒店或餐饮业，寻找解决大规模人员流失的解决方案。

原创性/价值

这项研究有助于填补承诺文献中确定的三个空白。这是为数不多的同时考虑多个目标和多种类型的心理联系的研究之一。此外，它结合了他们的动态，超越了承诺纽带，并提出了一个改进的模型。