Purpose

Internet of Things (IoT) is a key enabler of big data and it is critical toward a new age of firm's architecture and proper decision-making for the industry. IoT adoption by the hospitality and tourism (H&T) industries is still rare and with contrasting evidence. The purpose of this study is to highlight the concept of IoT, its benefits, its challenges and its applications in the hospitality industry.

Design/methodology/approach

This study presents an in-depth and critical review of the 78 articles published on IoT in hospitality, spanning more than seven years (from 2015 to March 2022). The eligible 78 articles were collected from the “Web of Science database” and H&T Social Sciences Citation Index-listed journals.

Findings

This systematic review exhibits that IoT in hospitality has advanced in the past seven years. IoT has brought many advantages and challenges in hospitality. However, hospitality IoT research is scarce, necessitating a profound and more thorough investigation of many significant matters.

Practical implications

This systematic review provides significant implications and recommendations for hospitality sectors, IoT developers and manufacturers, governments and policymakers. This review ends with an in-depth research agenda with several research questions and a framework to achieve theoretical and empirical advances in future IoT research.

Originality/value

To the best of the authors’ knowledge, the current research is one of the first to systematically and critically review IoT with its concept, benefits, challenges and applications in a hospitality context. This major review provides a comprehensive idea of the focus of the past studies and what must be concentrated in future research.

中文翻译：

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对当代酒店业物联网的系统和批判性回顾：未来研究的路线图和途径

目的

物联网 (IoT) 是大数据的关键推动力，它对于公司架构的新时代和行业的正确决策至关重要。酒店和旅游 (H&T) 行业对物联网的采用仍然很少见，而且有对比证据。本研究的目的是强调物联网的概念、其优势、挑战及其在酒店业中的应用。

设计/方法/途径

本研究对 78 篇关于酒店业物联网的文章进行了深入和批判性的回顾，时间跨度超过 7 年（从 2015 年到 2022 年 3 月）。符合条件的 78 篇文章来自“Web of Science 数据库”和 H&T 社会科学引文索引列出的期刊。

发现

该系统回顾表明，酒店业的物联网在过去七年中取得了进步。物联网为酒店业带来了许多优势和挑战。然而，酒店物联网研究很少，需要对许多重要问题进行深入和更彻底的调查。

实际影响

该系统审查为酒店业、物联网开发商和制造商、政府和政策制定者提供了重要的影响和建议。这篇综述以一个深入的研究议程结束，其中包含几个研究问题和一个框架，以实现未来物联网研究的理论和实证进展。

原创性/价值

据作者所知，当前的研究是最早系统地和批判性地审查物联网及其在酒店环境中的概念、好处、挑战和应用的研究之一。这篇主要综述全面介绍了过去研究的重点以及未来研究必须集中的内容。