ABSTRACT

Employees’ complaints about the routinisation of jobs and a decrease in their autonomy have been cited as major reasons for employee turnover in government organisations. This study analyzes the relationship between job characteristics and public service motivation (PSM) to shed light on this issue. Employing an online survey completed by employees from Turkish Regional Development Agencies, we examined the effect of job characteristics on the PSM of highly-skilled employees. The results show that employees’ PSM is fostered when they use high-quality skills in implementing their duties. Autonomy, an employee’s self-direction to decide the methods and timing of work, is another important factor affecting PSM. We found that job redesign would foster PSM of highly-qualified employees.

摘要

员工对工作常规化和自主权减少的抱怨被认为是政府机构员工流动的主要原因。本研究分析了工作特征与公共服务动机（PSM）之间的关系，以阐明这个问题。我们利用土耳其地区发展机构员工完成的在线调查，研究了工作特征对高技能员工 PSM 的影响。结果表明，当员工在履行职责时使用高质量技能时，他们的 PSM 就会得到培养。自主性，即员工自主决定工作方法和时间安排的能力，是影响 PSM 的另一个重要因素。我们发现工作重新设计将促进高素质员工的 PSM。