Enterprise resource planning (ERP) is critical to an organization’s success. However, the factors that contribute to the success and usage of these ERP systems have received little attention. This study developed and validation of an improved DeLone-McLean IS success model. Additionally, we examined the factors which influence ERP system usage, employee satisfaction, information quality, service quality, and system quality, as well as the factors that influence the system’s overall success. The proposed model is based on a mixed-methods case study (MM-CS). The results show that the proposed model significantly measures the success of an ERP system. The organizational climate, the information quality, the system quality, and the service quality all have an impact on the usage of an ERP system. The proposed model also shows that the use of an ERP system, training and learning, and the three information (IS) quality constructs are all significant predictors of user satisfaction. The results also indicate that gender and years of ICT use on the path of ERP users have a moderating effect on the relationship between teamwork & support and use.

企业资源规划 (ERP) 对组织的成功至关重要。然而，促成这些 ERP 系统成功和使用的因素却很少受到关注。本研究开发并验证了改进的 DeLone-McLean IS 成功模型。此外，我们还研究了影响 ERP 系统使用、员工满意度、信息质量、服务质量和系统质量的因素，以及影响系统整体成功的因素。所提出的模型基于混合方法案例研究 (MM-CS)。结果表明，所提出的模型显着衡量了 ERP 系统的成功。组织氛围、信息质量、系统质量和服务质量都对ERP系统的使用产生影响。所提出的模型还表明，ERP 系统的使用、培训和学习以及三个信息 (IS) 质量结构都是用户满意度的重要预测因素。结果还表明，ERP用户路径上的性别和ICT使用年限对团队合作与支持和使用之间的关系有调节作用。