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Goal progress velocity as a determinant of shortcut behaviors.
Journal of Applied Psychology ( IF 11.802 ) Pub Date : 2022-07-28 , DOI: 10.1037/apl0001037
Vincent Phan 1 , Midori Nishioka 1 , James W Beck 1 , Abigail A Scholer 1
Affiliation  

Employees often have a great deal of work to accomplish within stringent deadlines. Therefore, employees may engage in shortcut behaviors, which involve eschewing standard procedures during goal pursuit to save time. However, shortcuts can lead to negative consequences such as poor-quality work, accidents, and even large-scale disasters. Despite these implications, few studies have investigated the antecedents of shortcut behaviors. In this research, we propose that employees engage in shortcut behaviors to regulate their velocity (i.e., rate of progress). Specifically, we predict that when individuals experience slower-than-referent velocity, they will (a) believe that the goal is unlikely to be met via standard procedures and (b) experience feelings of frustration. In turn, we expect these psychological states to be related to the perceived utility of shortcuts, especially when shortcuts are perceived as viable means to achieve the goal. Finally, we predict that the perceived utility of shortcuts will be positively related to actual shortcut behaviors. We tested these predictions using a laboratory experiment in which we manipulated velocity and unobtrusively observed shortcuts (Study 1, N = 147), as well as a daily diary study in which employees reported their velocity and shortcut behaviors over 5 consecutive workdays (Study 2, N = 395). Both studies provided support for our predictions. In sum, this research provides evidence to suggest that the experience of slow progress can lead to shortcuts not only by casting doubt on employees' perceived likelihood of meeting the goal but also by producing feelings of frustration. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

中文翻译:

目标进度速度作为捷径行为的决定因素。

员工通常有大量工作要在严格的期限内完成。因此,员工可能会采取捷径行为,包括在目标追求过程中避开标准程序以节省时间。但是,走捷径会导致工作质量差、事故甚至大灾难等负面后果。尽管有这些影响,但很少有研究调查捷径行为的前因。在这项研究中,我们建议员工采取捷径行为来调节他们的速度(即进度)。具体来说,我们预测当个人体验到比参考速度慢时,他们将 (a) 相信目标不太可能通过标准程序实现,并且 (b) 会感到沮丧。反过来,我们期望这些心理状态与捷径的感知效用相关,尤其是当捷径被视为实现目标的可行手段时。最后,我们预测捷径的感知效用将与实际的捷径行为正相关。我们使用实验室实验(研究 1,N = 147)以及员工在连续 5 个工作日报告其速度和捷径行为的每日日记研究(研究 2,N = 147)来测试这些预测。 N = 395)。这两项研究都为我们的预测提供了支持。总而言之,这项研究提供的证据表明,进展缓慢的经历不仅会质疑员工的能力,还会导致走捷径。感知实现目标的可能性,但也会产生挫败感。(PsycInfo 数据库记录 (c) 2023 APA,保留所有权利)。
更新日期:2022-07-28
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