Purpose

Government entities often implement automated records management systems, often without a clear governing framework to facilitate such automation. This study aims to explore the role played by information architecture (IA) in records automation in Botswana and propose a guiding framework in the context of e-government.

Design/methodology/approach

This qualitative study uses a focused literature review to study the importance of IA in records automation in e-government.

Findings

Without proper IA, information organization including retrieval/access to records becomes difficult. Practically, this would practically and negatively affect process automation in e-government solutions.

Research limitations/implications

The proposed framework can guide e-government record automation in Botswana. However, its limitation lies in the fact that it has not been tested, thereby limiting its practicality until tested empirically.

Practical implications

The proposed framework can be used to inform record automation management processes in the realm of Botswana’s e-government project.

Originality/value

The proposed framework contributes to the body of knowledge on the automation of records and e-government in Botswana specifically and Africa in general.

中文翻译：

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信息架构在博茨瓦纳电子政务环境中的记录自动化中的作用

目的

政府实体经常实施自动化记录管理系统，通常没有明确的管理框架来促进这种自动化。本研究旨在探讨信息架构 (IA) 在博茨瓦纳记录自动化中所扮演的角色，并提出电子政务背景下的指导框架。

设计/方法/途径

本定性研究使用重点文献回顾来研究 IA 在电子政务记录自动化中的重要性。

发现

如果没有适当的 IA，包括检索/访问记录在内的信息组织就会变得困难。实际上，这实际上会对电子政务解决方案中的流程自动化产生负面影响。

研究局限性/影响

拟议的框架可以指导博茨瓦纳的电子政务记录自动化。然而，它的局限性在于它还没有经过测试，因此在进行实证测试之前限制了它的实用性。

实际影响

拟议的框架可用于通知博茨瓦纳电子政务项目领域的记录自动化管理流程。

原创性/价值

拟议的框架有助于形成关于博茨瓦纳和整个非洲的记录自动化和电子政务的知识体系。