Innovative collaboration strategies are a promising tool for fostering the governance of smart cities while acknowledging citizen centricity. During implementation, however, determining the number and background of the involved actors is challenging. The Design-Thinking (DT) approach appears suitable for addressing this issue as it offers a concrete and adaptable course of action. The present contribution involves a study on implementing DT principles in a German health resort and identifies three critical components: (1) team, (2) process, and (3) workspace. Our use case is an adaptable project- and workshop plan that encourages the implementation of DT collaboration in smart cities when designing digital services. Our results provide initial guidelines on how to involve diverse actors, when to integrate trained DT coaches, and how to design collaborative innovation in a digital way. The practice-oriented insights gained in the study can be applied, adapted, and discussed in other smart cities and citizen-centered projects.

创新的协作策略是促进智慧城市治理同时承认以公民为中心的有前途的工具。然而，在实施过程中，确定相关参与者的数量和背景具有挑战性。设计思维 (DT) 方法似乎适合解决这个问题，因为它提供了一个具体且适应性强的行动方案。目前的贡献涉及一项关于在德国疗养胜地实施 DT 原则的研究，并确定了三个关键组成部分：(1) 团队、(2) 流程和 (3) 工作空间。我们的用例是一个适应性强的项目和研讨会计划，鼓励在设计数字服务时在智慧城市中实施 DT 协作。我们的结果提供了有关如何让不同参与者参与、何时整合训练有素的 DT 教练、以及如何以数字方式设计协作创新。研究中获得的以实践为导向的见解可以在其他智慧城市和以公民为中心的项目中应用、调整和讨论。