Purpose

This study aimed to provide a model for evaluating organizational agility in the banking industry in Isfahan using the data envelopment analysis (DEA) approach.

Design/methodology/approach

This research’s population consists of selected first-class branches of Saderat, Melli, Shahr, Maskan, Keshavarzi, Refah and Tejarat banks. Five branches of each bank and Bank Shahr as a newly established bank with two branches were included in the study. First, a suitable DEA model was selected and then agility inputs and outputs for designing the model were extracted from the literature. The selected model is an output-oriented returns to scale model. Inputs were agility enablers extracted from the A.T. Kearney model, whereas agility results were considered as the output.

Findings

The results showed that of the 32 selected branches, 4 were efficient and 28 were inefficient. In the end, the efficient branches were ranked using the Anderson–Peterson ranking model.

Originality/value

This study tries to provide a model for evaluating the efficiency of bank branches in terms of agility (relative agility) through the DEA technique, considering inputs and outputs of the organizational agility system. Accordingly, the managers can identify the efficiency of bank branches and also they can improve the inefficiency of bank branches.

中文翻译：

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通过数据包络分析评估银行业的组织敏捷性：以伊朗伊斯法罕银行为例

目的

本研究旨在提供一个模型，用于使用数据包络分析 (DEA) 方法评估伊斯法罕银行业的组织敏捷性。

设计/方法/方法

这项研究的人群包括选定的 Saderat、Melli、Shahr、Maskan、Keshavarzi、Refah 和 Tejarat 银行的一流分行。研究包括每家银行的五个分行和作为新成立的拥有两个分行的银行 Shahr 银行。首先，选择合适的 DEA 模型，然后从文献中提取用于设计模型的敏捷性输入和输出。所选模型是一个以产出为导向的规模收益模型。输入是从 AT Kearney 模型中提取的敏捷性促成因素，而敏捷性结果被视为输出。

发现

结果表明，在选择的32个分支中，有4个有效，28个无效。最后，使用 Anderson-Peterson 排名模型对有效分支进行排名。

原创性/价值

本研究试图提供一个模型，用于通过 DEA 技术评估银行分支机构在敏捷性（相对敏捷性）方面的效率，同时考虑组织敏捷性系统的输入和输出。因此，管理者可以识别银行分支机构的效率，也可以改善银行分支机构的低效率。