Feedback is information provided to recipients about their behavior, performance, or understanding, the goal of which is to foster recipients’ self-awareness, and behavioral reinforcement or change. Yet, feedback often fails to achieve this goal. For feedback to be effective, recipients must be receptive and accurately understand the meaning and veracity of the feedback (i.e., discern the truth in feedback). Honesty is critically important for both receptivity and discerning the truth in the feedback. In this article, we identify barriers to receptivity and discerning the truth in feedback and illustrate how these barriers hinder recipients’ learning and improvement. Barriers can arise from the feedback itself, the feedback-giver, and the feedback-recipient, and both parties share responsibility for removing them.

反馈是向接受者提供的关于他们的行为、表现或理解的信息，其目标是促进接受者的自我意识和行为强化或改变。然而，反馈往往无法实现这一目标。为了使反馈有效，接受者必须接受并准确理解反馈的含义和真实性（即辨别反馈中的真相）。诚实对于接受和辨别反馈中的真相都至关重要。在本文中，我们确定了接受和辨别反馈真相的障碍，并说明这些障碍如何阻碍接受者的学习和改进。障碍可能来自反馈本身、反馈提供者和反馈接受者，双方共同承担消除障碍的责任。