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The potential of modular product design on repair behavior and user experience – Evidence from the smartphone industry
Journal of Cleaner Production ( IF 11.1 ) Pub Date : 2022-06-24 , DOI: 10.1016/j.jclepro.2022.132770
Clara Amend , Ferdinand Revellio , Isabell Tenner , Stefan Schaltegger

Innovation through modular product design is a promising strategy for product lifetime extension and material recyclability. Yet, sustainability benefits of the design do not automatically come into effect, but require additional process innovation through service activities that have to be attractive and made use of by users. This study investigates to what extent sustainability-focused modular product design in the smartphone sector promotes (1) self-repair versus use of repair service and (2) a positive user experience with repair instructions and services. It further analyzes how circular economy attitudes and perceived self-repairability moderate these effects. The quantitative analysis finds that, strengthened by higher perceived self-repairability, users of modular smartphones are more likely to use repair instructions. Also, modular smartphone design increases positive experience with repair instructions. Consequently, successful implementation and management of complementary product and service innovation are key to promoting product lifetime extension in the smartphone industry.



中文翻译:

模块化产品设计对维修行为和用户体验的潜力——来自智能手机行业的证据

通过模块化产品设计进行创新是延长产品寿命和材料可回收性的有前景的策略。然而,设计的可持续性优势不会自动生效,而是需要通过服务活动进行额外的流程创新,这些服务活动必须具有吸引力并可供用户使用。本研究调查了智能手机行业中以可持续性为重点的模块化产品设计在多大程度上促进了(1)自我维修与使用维修服务以及(2)维修说明和服务方面的积极用户体验。它进一步分析了循环经济的态度和感知的自我修复能力如何缓和这些影响。定量分析发现,由于更高的自我修复能力,模块化智能手机的用户更有可能使用修复说明。还,模块化智能手机设计增加了维修说明的积极体验。因此,互补产品和服务创新的成功实施和管理是促进智能手机行业产品生命周期延长的关键。

更新日期:2022-06-24
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