This study tests the positive effects of empowering leadership (ELSH) under boundary conditions in the hospitality industry. We propose the existence of an interactive process through which ELSH behaviors interact with employees’ personality type to condition their engagement, which in turn influences their extra-role service behavior. We use data from 294 employees and structural equation modeling. The results show that the interaction of ELSH with employees’ independent and interdependent personality is negatively related to their engagement. This decrease in engagement is then reflected in decreased extra-role service behaviors due to the positive relationship between engagement and extra-role service. These findings suggest that self-construal is a significant boundary condition capable of changing the positive relationship between ELSH and engagement to a negative one. Not considering this relationship when establishing a leadership strategy such as ELSH in the hospitality context could render efforts to achieve the goal of high-quality service ineffective.

本研究测试了酒店业边界条件下授权领导（ELSH）的积极影响。我们建议存在一个交互过程，通过该过程，ELSH 行为与员工的性格类型相互作用，以调节他们的敬业度，进而影响他们的角色外服务行为。我们使用来自 294 名员工的数据和结构方程模型。结果表明，ELSH与员工独立和相互依赖人格的相互作用与其敬业度呈负相关。由于敬业度和角色外服务之间存在正相关关系，敬业度的下降会反映在角色外服务行为的减少上。这些发现表明，自我建构是一个重要的边界条件，能够将 ELSH 和参与之间的正向关系转变为负向关系。在酒店环境中建立 ELSH 等领导策略时，如果不考虑这种关系，可能会使实现高质量服务目标的努力无效。