ABSTRACT

This article explores the policy background of AI in ethical public services by applying the perspective of mutuality and trust to give a better understanding of the ethical evaluation of AI-enabled public services. The findings from Finnish government services emphasize that establishing governance rules arising from mutuality is not often viewed as a precursor to ethical evaluation, which was done post-facto with limited user engagement. We conclude that structured by a social mutuality framework, mutuality requires a systemic approach to ethics and active user engagement, which in turn requires an investment of time and cognitive attention by all agents involved.

摘要

本文从互信互信的角度探讨人工智能在伦理公共服务中的政策背景，以更好地理解人工智能赋能公共服务的伦理评价。芬兰政府服务部门的调查结果强调，建立由相互关系产生的治理规则通常不被视为道德评估的先导，道德评估是事后进行的，用户参与度有限。我们得出的结论是，由社会互惠框架构成，互惠需要对道德和积极的用户参与采取系统的方法，这反过来又需要所有相关人员投入时间和认知注意力。