Purpose

Good records management and effective employees contribute greatly to the success of every organization. Like any other employees, records personnel need to be satisfied with their jobs so they are motivated. Unfortunately, records personnel in Ghana are faced with many challenges which negatively affect their job satisfaction. This study aims to examine the issue of job satisfaction among career records personnel in the Civil Service of Ghana.

Design/methodology/approach

Civil servants from 27 ministries and the Public Records and Archives Administration Department (PRAAD) were selected for the study. A survey questionnaire was the main data collection instrument used to gather data on selected variables from respondents. The questionnaire was answered by 115 out of 208 respondents: a response rate of 74.5%.

Findings

Institutional policy, supervision quality, co-worker relations quality, promotions opportunities, salary levels, benefits availability, the nature of the work itself and reward availability all had a significant and positive relationship with job satisfaction.

Originality/value

The case study findings can be used to inform a working document to help other public sector organizations in policy making regarding conditions of service. It is also directly beneficial to the Ghana Office of the Head of Civil Service and policymakers because the findings will help them to reshape their employment policies to positively affect job satisfaction of members in its records class.

中文翻译：

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加纳公务员职业记录人员的工作满意度：案例研究

目的

良好的记录管理和高效的员工为每个组织的成功做出了巨大贡献。像任何其他员工一样，记录人员需要对他们的工作感到满意，这样他们才会有动力。不幸的是，加纳的记录人员面临着许多对他们的工作满意度产生负面影响的挑战。本研究旨在调查加纳公务员职业记录人员的工作满意度问题。

设计/方法/方法

来自 27 个部委和公共记录和档案管理司 (PRAAD) 的公务员被选为研究对象。调查问卷是主要的数据收集工具，用于从受访者那里收集有关选定变量的数据。208 名受访者中有 115 人回答了问卷：回复率为 74.5%。

发现

制度政策、监督质量、同事关系质量、晋升机会、工资水平、福利可用性、工作本身的性质和奖励可用性都与工作满意度有显着和积极的关系。

原创性/价值

案例研究结果可用于为工作文件提供信息，以帮助其他公共部门组织制定有关服务条件的政策。这也直接有益于加纳公务员和政策制定者办公室，因为调查结果将帮助他们重塑就业政策，从而积极影响其记录类成员的工作满意度。