Abstract

The COVID-19 global pandemic has challenged governance practices around the world and led to calls for reform to better fit newly emerged expectations. Studies have identified multiple types of governance practices and important qualities in governance for coping with crises, but they have tended to focus on one or a few aspects. In addition, while the pandemic has shown us how the digital readiness of a country plays a pivotal role in adjusting to and mitigating the societal impact of a crisis, there is limited knowledge of how digital tools and strategies within digital governance can best be utilized in the context of crisis management. This study synthesizes the literature on governance and crisis management to draw a comprehensive analytical framework, aiming to examine the specific roles of digital governance in supporting crisis management. We utilize an interpretive case study of Korea’s response to COVID-19, given the country’s highly regarded digital governance performance and COVID-19 response. This study offers specific evidence and examples of how Korea’s digital governance has operated in response to the pandemic and provides implications for existing theory by linking the digital governance literature to the context of pandemics as well as more effective crisis management practices.

摘要

COVID-19 全球大流行对世界各地的治理实践提出了挑战，并导致呼吁​​进行改革以更好地满足新出现的期望。研究已经确定了应对危机的多种治理实践和治理中的重要品质，但它们往往侧重于一个或几个方面。此外，虽然大流行向我们展示了一个国家的数字化准备如何在调整和减轻危机的社会影响方面发挥关键作用，但对于如何最好地利用数字治理中的数字工具和战略，我们知之甚少。危机管理的背景。本研究综合治理和危机管理方面的文献，构建了一个综合分析框架，旨在检验数字治理在支持危机管理中的具体作用。鉴于韩国备受推崇的数字治理绩效和 COVID-19 响应，我们利用韩国对 COVID-19 响应的解释性案例研究。本研究提供了韩国数字治理如何应对大流行病的具体证据和示例，并通过将数字治理文献与大流行病背景以及更有效的危机管理实践联系起来，为现有理论提供启示。