Purpose

This paper seeks to explore how library management in academic and school institutions has been adapting to the changes brought about by the global COVID-19 pandemic. It discusses how their priorities have shifted in reinventing their strategic plans and innovative library responses; and their readiness to meet new expectations to support their communities, as necessitated by the changes.

Design/methodology/approach

Employing the change readiness concept as a framework, it encompasses inquiry into the library management's response to the changes in the service and work environments at the onset of change, while in the process of adapting to the current changes, and readiness to the perceived changes in the next normal future service environment. Quantitative design was employed for this study, and self-selection strategy as a non-probability sampling technique was used in collecting data from respondents. Target respondents were head librarians. An online questionnaire was used as instrument for data gathering, which was tested valid and reliable.

Findings

Findings reveal that respondents have achieved quite a lot in preparing to adapt to change and generally agree that they are ready to deal with the perceived, future-wise changes in all aspects.

Research limitations/implications

The study was open to all types of libraries as subjects; however, one-person libraries were excluded. Being self-selected, the respondent group for this study is not a true representative of the target population. Data analysis was strictly based on the gathered results.

Practical implications

The study offers insights on the value of integrating measures pertinent to the emergence of new roles and needs in the changing service environment.

Originality/value

The results of the study are seen to have a potential contribution to the library organization's growth as they oversee their operations, prospectively.

中文翻译：

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与新常态面对面：图书馆对不断变化的服务环境的准备和看法

目的

本文旨在探讨学术和学校机构的图书馆管理如何适应全球 COVID-19 大流行带来的变化。它讨论了他们在重塑战略计划和创新图书馆响应方面的优先事项如何转变；以及他们愿意满足新的期望以支持他们的社区，这是变化所必需的。

设计/方法/方法

采用变革准备概念作为框架，它包括调查图书馆管理层在变革开始时对服务和工作环境变化的反应，同时在适应当前变化的过程中，以及对感知到的变化的准备下一个正常的未来服务环境。本研究采用定量设计，自选策略作为一种非概率抽样技术被用于收集受访者的数据。目标受访者是图书馆馆长。使用在线问卷作为数据收集工具，经测试有效且可靠。

发现

调查结果表明，受访者在准备适应变化方面取得了很大成就，并且普遍同意他们已准备好应对各个方面的感知的、面向未来的变化。

研究限制/影响

该研究向所有类型的图书馆开放。但是，单人图书馆被排除在外。由于是自我选择的，本研究的受访者群体并不是目标人群的真正代表。数据分析严格基于收集的结果。

实际影响

该研究提供了有关整合措施的价值的见解，这些措施与不断变化的服务环境中新角色和需求的出现有关。

原创性/价值

研究结果被认为对图书馆组织的发展有潜在的贡献，因为他们会前瞻性地监督他们的运营。