Digital exclusion of seniors covers both social and technical drivers that affect the magnitude of this phenomenon. It arises from the fear of technology, reduced manual and mental abilities, socio-economic status, and also the mismatch between the technological environment and the needs of the elderly. The consideration of the needs of seniors are mainly implemented through social policies while the provision of government services is achieved through digitization policies and procedures. Our research is addressing two objectives. The first objective is to identify the main determinants affecting the adoption of e-government and its use by seniors. The second objective is to build a research framework for assessing e-government policy for the digital inclusion of the seniors from both social and technical perspectives. This research framework is then validated based on a case study of Poland. Presented framework proves to be a useful tool to evaluate and depict the areas of improvement for a comprehensive e-government policy toward seniors' inclusion.

老年人的数字排斥涵盖了影响这种现象严重程度的社会和技术驱动因素。它源于对技术的恐惧、体力和脑力下降、社会经济地位以及技术环境与老年人需求的不匹配。对老年人需求的考虑主要通过社会政策来实现，而政府服务的提供则通过数字化政策和程序来实现。我们的研究旨在解决两个目标。第一个目标是确定影响电子政务采用和老年人使用的主要决定因素。第二个目标是建立一个研究框架，从社会和技术角度评估老年人数字包容的电子政务政策。然后根据波兰的案例研究验证该研究框架。所提出的框架被证明是一个有用的工具，用于评估和描述一项针对老年人包容的综合电子政务政策的改进领域。