This study proposes a model to explain the effect of digital capabilities on firm performance in the “new normal” context from a firm-level perspective. Moreover, it analyzes the mediating role of technological capabilities and the Human Development Index (HDI) in explaining firm performance. Our study used data from the World Bank's Enterprise Surveys 2020, which included 999 firms from 27 countries. We applied the methodological approach, partial least square structural equation modeling (PLS-SEM), to test the hypothetical model. The results show that digital capabilities positively influence firm performance only through technological capabilities. We also empirically demonstrate that digital skills in low HDI economies have a more significant indirect effect on firm performance than in high HDI countries. Finally, some promising avenues for future research and implications for managers and policymakers are suggested based on these findings.

本研究提出了一个模型，从企业层面解释数字能力对“新常态”背景下企业绩效的影响。此外，它分析了技术能力和人类发展指数（HDI）在解释公司绩效方面的中介作用。我们的研究使用了世界银行 2020 年企业调查的数据，其中包括来自 27 个国家的 999 家公司。我们应用方法学方法，偏最小二乘结构方程模型 (PLS-SEM) 来测试假设模型。结果表明，数字能力仅通过技术能力对公司绩效产生积极影响。我们还通过经验证明，与 HDI 高的国家相比，低 HDI 经济体的数字技能对公司绩效的间接影响更为显着。最后，