This article reports on the ongoing development of the Australian Unemployed Workers Union Rating Scale (AUWURS), which allows unemployed workers to rate their experiences of employment services to allow the evaluation and improvement of service delivery, as well as an aid to the selection of a service provider. The seven subscales comprising the AUWURS (‘Useful’, ‘Client Centred’, ‘Fair’, ‘Trustworthy’, ‘Responsive to Feedback’, ‘Friendly’, and ‘Realistic’) reflect the multifaceted nature of unemployed workers’ experiences of employment services and it offers a way for employment services to be held accountable to a significant stakeholder group whom they aim to serve—unemployed workers.

中文翻译：

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就业服务提供者澳大利亚失业工人工会评定量表（AUWURS）的发展

本文报告了澳大利亚失业工人工会评级量表 (AUWURS) 的持续发展，该量表允许失业工人对他们的就业服务体验进行评级，以评估和改进服务提供，并有助于选择合适的服务人员服务提供者。AUWURS 的七个分量表（“有用”、“以客户为中心”、“公平”、“值得信赖”、“对反馈有反应”、“友好”和“现实”）反映了失业工人就业经历的多面性服务，它提供了一种方式，让就业服务机构对他们旨在服务的重要利益相关者群体——失业工人——负责。