Purpose

People are living in a world where they maintain connectivity through sending and receiving messages and calls. Yet, almost daily, people choose not to respond to certain messages or calls, which can make the sender anxious, and adversely affect their communication. The aim of this study was to investigate the receivers' reasons for not responding.

Design/methodology/approach

The authors used theories related to information avoidance, power, interpersonal deception and emotions and conducted interviews of smartphone users.

Findings

The study found that the receiver’s physical and psychological state, the time of the day and the content of the message impacted non-response. The findings suggest that the non-response behavior is moderated by the power relationship between the sender and the receiver. The receiver’s state of mind will determine the likelihood of non-response, while the sender’s state of mind will determine how the sender deals with non-response.

Research limitations/implications

The study contributes to research in mobile information behavior, and the wider fields of information science, sociology and communication.

Practical implications

The process of interviewing itself helped raise awareness about these issues with the people who were interviewed.

Social implications

The findings shed light on the current communicative practices and ways to overcome the disconnectedness and stress suffered by people regularly using smartphones.

Originality/value

The study provides recommendations for healthy communication between the sender and the receiver using their smartphones.

中文翻译：

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互联世界中的脱节：为什么人们会忽略消息和电话

目的

人们生活在一个通过发送和接收消息和电话来保持连接的世界中。然而，几乎每天，人们都会选择不回复某些消息或电话，这会使发送者感到焦虑，并对他们的沟通产生不利影响。本研究的目的是调查接收者不回应的原因。

设计/方法/方法

作者使用了与信息回避、权力、人际欺骗和情感相关的理论，并对智能手机用户进行了采访。

发现

研究发现，接收者的身体和心理状态、一天中的时间和信息的内容会影响不回复。研究结果表明，不响应行为受到发送者和接收者之间的权力关系的缓和。接收者的心理状态将决定不响应的可能性，而发送者的心理状态将决定发送者如何处理不响应。

研究限制/影响

该研究有助于研究移动信息行为，以及更广泛的信息科学、社会学和通信领域。

实际影响

访谈过程本身有助于提高受访者对这些问题的认识。

社会影响

这些发现揭示了当前的交流实践以及克服经常使用智能手机的人们所遭受的脱节和压力的方法。

原创性/价值

该研究为使用智能手机的发送者和接收者之间的健康沟通提供了建议。