Purpose

The purpose of this study is twofold. First, it aims to explore the link between the industry 4.0 technologies, supply chain emergence and their resulting impact on relational performance in the transitive service triads. Second, the study also seeks to recognize the role of supply chain emergence as a mediator between the industry 4.0 technologies and relational performance.

Design/methodology/approach

Grounded in the complex adaptive system theory and supply chain practice view, the author developed an empirical model, estimated through survey-based research. Data derived from 350 transitive service triads were fed into the partial least squares structural equation model to test the research hypotheses.

Findings

The results of the study indicate that the industry 4.0 technologies have a positive effect on supply chain emergence in the transitive service triads. Likewise, the research demonstrates that supply chain emergence has a positive effect on relational performance in triads. When estimating the model mediation, the author also found that supply chain emergence fully mediates the relationship between the industry 4.0 technologies and relational performance.

Research limitations/implications

First, it would be worthwhile to consider a detailed investigation of the effect of specific industry 4.0 technologies to obtain self-organization of actors and emergence. Moreover, it would also be interesting to further develop the methods for investigating variation in relational performance across the entire range of performance in triads. Finally, although the issue of relational performance has been relatively well explored within a dyadic setting, the author suggests pursuing the investigation on relational performance at the triadic level.

Originality/value

This study contributes to the theory of supply chain management and provides significant managerial implications on the role of the industry 4.0 technologies in obtaining supply chain emergence and producing relational performance in the transitive service triads.

中文翻译：

---

工业 4.0 技术对关系绩效的影响：供应链出现在传递物流服务三元组中的中介作用

目的

本研究的目的是双重的。首先，它旨在探索工业 4.0 技术、供应链出现之间的联系以及它们对传递服务三元组中关系性能的影响。其次，该研究还试图认识到供应链出现作为工业 4.0 技术和关系绩效之间的中介的作用。

设计/方法/方法

基于复杂自适应系统理论和供应链实践观点，作者开发了一个经验模型，通过基于调查的研究进行估计。来自 350 个传递服务三元组的数据被输入偏最小二乘结构方程模型以检验研究假设。

发现

研究结果表明，工业 4.0 技术对传递服务三元组中的供应链出现具有积极影响。同样，研究表明，供应链的出现对三元组的关系表现有积极影响。在估计模型中介时，作者还发现供应链涌现充分中介了工业 4.0 技术与关系绩效之间的关系。

研究限制/影响

首先，值得考虑对特定工业 4.0 技术的影响进行详细调查，以获得参与者的自组织和出现。此外，进一步开发用于研究在三元组的整个性能范围内关系性能变化的方法也将是有趣的。最后，虽然关系绩效问题在二元环境中得到了相对较好的探讨，但作者建议在三元水平上对关系绩效进行调查。

原创性/价值

本研究为供应链管理理论做出了贡献，并为工业 4.0 技术在传递服务三元组中获得供应链出现和产生关系绩效方面的作用提供了重要的管理意义。