Studies on regulatory encounters have shown that the interaction between regulator and regulatee is important for implementation of public policy. Much of this research examines how the behavior of frontline workers in such encounters affects regulatee compliance, that is, an outcome of the encounter, but we know less about the behavior that regulatees bring to these encounters. This paper therefore examines how businesses behave in encounters with regulatory authorities, and whether we can identify distinct, multidimensional types of encounter behavior. Using survey data from representative samples of Danish businesses and an exploratory cluster analysis, we identify five types of encounter behavior. We label these “Cooperators,” “Accommodators,” “Game players,” “Protesters,” and “Fighters.” We believe this framework provides a useful next step in a research agenda on businesses' behavior in regulatory encounters.

中文翻译：

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不同的遭遇行为：企业与监管机构的遭遇

对监管遭遇的研究表明，监管者与受监管者之间的互动对于公共政策的实施非常重要。这项研究的大部分内容都考察了一线员工在此类遭遇中的行为如何影响受监管者的合规性，即遭遇的结果，但我们对这种行为知之甚少受监管者带来这些遭遇。因此，本文研究了企业在与监管机构的接触中的行为方式，以及我们是否可以识别不同的、多维类型的接触行为。使用来自丹麦企业代表性样本的调查数据和探索性聚类分析，我们确定了五种类型的遭遇行为。我们给这些人贴上“合作者”、“迁就者”、“游戏者”、“抗议者”和“斗士”的标签。我们相信，该框架为企业在监管遭遇中的行为研究议程提供了有用的下一步。