In the Scandinavian countries, social insurance officers (SIOs) hold key positions with regard to coordinating the return-to-work (RTW) process of workers on long-term sick-leave. This article aimed to systematically explore the experience of encounters between the sick-listed and SIOs and set out the current scientific knowledge base on factors related to the encounter that are perceived as having an impact on the sick-listed's RTW. A scoping review was conducted that included peer-reviewed articles published in the English language in the period January 2000 to February 2021. Of the 435 articles reviewed to determine eligibility, 38 were included. Most of the articles included were qualitative (68%) and focused on the sick-listed's experience of encounters with RTW professionals. The main finding of this review is that the majority of the sick-listed perceived the encounters with SIOs as positive. The perspective of SIOs was less subject to study, and the research focus was more often concerned with practical aspects of the encounter, such as stakeholder cooperation and the impact of policy on SIOs' working conditions. Furthermore, we found that SIOs experience challenges in stakeholder cooperation and in performing workability assessments, especially where objective medical information is scarce. The findings of this review suggest that future studies should pay more attention to the SIO perspective in encounters between sick-listed and SIOs.

中文翻译：

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斯堪的纳维亚对病名和社会保险官员遭遇经历的研究的全面回顾

在斯堪的纳维亚国家，社会保险官员 (SIO) 在协调长期病假工人重返工作岗位 (RTW) 过程中担任关键职位。本文旨在系统地探讨患病名单和 SIO 之间的遭遇经历，并根据与遭遇相关的因素建立当前的科学知识库，这些因素被认为会对患病名单的 RTW 产生影响。进行了范围界定审查，其中包括 2000 年 1 月至 2021 年 2 月期间以英语发表的同行评议文章。在审查以确定资格的 435 篇文章中，包括 38 篇。包含的大多数文章都是定性的（68%），重点是病患名单与 RTW 专业人士接触的经历。本次审查的主要发现是，大多数患病名单认为与 SIO 的接触是积极的。SIO 的观点较少受到研究，研究重点更多地关注实际的接触方面，例如利益相关者的合作以及政策对 SIO 工作条件的影响。此外，我们发现 SIO 在利益相关者合作和执行可行性评估方面遇到挑战，尤其是在缺乏客观医学信息的情况下。这篇综述的结果表明，未来的研究应该更多地关注 SIO 在病假名单和 SIO 之间的接触中的观点。并且研究重点更多地关注相遇的实际方面，例如利益相关者的合作以及政策对 SIO 工作条件的影响。此外，我们发现 SIO 在利益相关者合作和执行可行性评估方面遇到挑战，尤其是在缺乏客观医学信息的情况下。这篇综述的结果表明，未来的研究应该更多地关注 SIO 在病假名单和 SIO 之间的接触中的观点。并且研究重点更多地关注相遇的实际方面，例如利益相关者的合作以及政策对 SIO 工作条件的影响。此外，我们发现 SIO 在利益相关者合作和执行可行性评估方面遇到挑战，尤其是在缺乏客观医学信息的情况下。这篇综述的结果表明，未来的研究应该更多地关注 SIO 在病假名单和 SIO 之间的接触中的观点。