Despite efforts by the South African government to manage public sector performance, the Department of Social Development (DSD) is facing lawsuits for failing to provide public value to the foster care placement beneficiaries. This article examines the integration of organisational and individual performance management systems to enhance foster care service delivery in Waterberg District, Limpopo Province, South Africa. A parallel convergent mixed-method research design was adopted, and drew on the principal component analysis (PCA) and thematic analysis to analyse the impact of integrating organisational and individual performance management systems amongst social workers. The PCA findings accentuate the significant role of strategic human resources management, work experience and performance management delivery systems. Furthermore, performance targets as critical elements to enhance effective foster care service delivery in South Africa is highlighted. In complementing the PCA findings, the thematic analysis attributed the failure to manage and address the challenges associated with the backlog in foster care by the DSD as a consequence of misalignment between strategic intent, workforce and internal integration between different programmes at the operational level, in particular between social work and community development programmes. Peer review procedures should be designed to enhance the effectiveness of the performance management deployment system. Consequently, strategic human resource management practices should correspond with the department's resources and needs to enhance performance and service quality.

中文翻译：

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整合组织和个人绩效管理系统以改进寄养服务的提供

尽管南非政府努力管理公共部门的绩效，但社会发展部 (DSD) 仍因未能为寄养安置受益人提供公共价值而面临诉讼。本文考察了组织和个人绩效管理系统的整合，以加强南非林波波省沃特伯格区的寄养服务交付。采用平行收敛混合方法研究设计，并利用主成分分析（PCA）和主题分析来分析整合组织和个人绩效管理系统对社会工作者的影响。PCA 的调查结果强调了战略人力资源管理、工作经验和绩效管理交付系统的重要作用。此外，绩效目标是提高南非有效寄养服务交付的关键要素。在补充 PCA 的调查结果时，主题分析将 DSD 未能管理和解决与寄养积压相关的挑战归因于战略意图、劳动力和运营层面不同项目之间的内部整合之间的不一致，在特别是在社会工作和社区发展计划之间。同行审查程序的设计应提高绩效管理部署系统的有效性。因此，战略人力资源管理实践应与部门的资源和需要相一致，以提高绩效和服务质量。