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Recordkeeping culture in Switzerland: the impact of language and communication on the success of recordkeeping initiatives
Records Management Journal Pub Date : 2022-01-12 , DOI: 10.1108/rmj-05-2021-0022
Viviane Frings-Hessami 1 , Gillian Oliver 1
Affiliation  

Purpose

Records management has been heavily influenced by practice in English-speaking countries but is often seen as a foreign import in non-Anglophone countries. This study aims to investigate how using English terminology or translating records management terminology into French in a Francophone environment impacts on the success of recordkeeping strategies.

Design/methodology/approach

Semi-structured interviews were conducted with Francophone archivists and records managers in Switzerland to assess their communication strategies and the language used to communicate recordkeeping objectives.

Findings

The research findings indicate that in a Francophone environment, archivists and records managers who use French terminology are more successful in promoting recordkeeping objectives than those who use English terminology. Given that research was limited to one Swiss canton, more research is needed to test these findings in other Francophone cantons, provinces and countries.

Originality/value

This study is important for the success of recordkeeping initiatives in non-Anglophone countries. It highlights the need to take into account the local information culture and use terminology with which people are most familiar.



中文翻译:

瑞士的记录保存文化:语言和沟通对记录保存计划成功的影响

目的

记录管理在很大程度上受到英语国家实践的影响,但在非英语国家通常被视为外国进口。本研究旨在调查在法语环境中使用英语术语或将记录管理术语翻译成法语如何影响记录保存策略的成功。

设计/方法/方法

对瑞士的法语档案保管员和记录管理人员进行了半结构化访谈,以评估他们的沟通策略和用于沟通记录保存目标的语言。

发现

研究结果表明,在讲法语的环境中,使用法语术语的档案管理员和记录管理者在促进记录保存目标方面比使用英语术语的人更成功。鉴于研究仅限于瑞士的一个州,需要更多的研究来在其他法语国家的州、省和国家测试这些发现。

原创性/价值

这项研究对于非英语国家的记录保存计划的成功非常重要。它强调了考虑当地信息文化和使用人们最熟悉的术语的必要性。

更新日期:2022-01-12
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