ABSTRACT

Critical incidents (CIs) are sudden, unexpected events that have a significant impact upon children and young people. In response to the Manchester Arena bombing in May 2017, the Association of Regional Educational Psychology Services (EPSs) created face-to-face training materials to support schools with CI response. In order to embed the legacy of this cross-service training initiative, the aim of this research was to explore how these materials could be developed into an online resource through a process of action research. Supported by an IT expert, one trainee educational psychologist (TEP) and five EPs from different EPSs across the region formed a ‘task-and-finish’ group and followed a seven-phase process, including a pre- and post-phase. 'The Critical Incident Resource’ (TCIR) website was created, to support EPs in their support for school CI response. The online resource development highlighted key project management skills for EPs including conceptual, human, negotiation and technical abilities.

摘要

重大事件 (CI) 是对儿童和青少年产生重大影响的突发性意外事件。为应对 2017 年 5 月的曼彻斯特竞技场爆炸案，区域教育心理学服务协会 (EPS) 创建了面对面的培训材料，以支持学校应对 CI 反应。为了嵌入这项跨服务培训计划的遗产，本研究的目的是探索如何通过行动研究过程将这些材料开发成在线资源。在一名 IT 专家的支持下，一名实习教育心理学家 (TEP) 和来自该地区不同 EPS 的五名 EP 组成了一个“任务并完成”小组，并遵循包括前期和后期在内的七阶段流程。创建了“关键事件资源”（TCIR）网站，支持 EP 对学校 CI 响应的支持。在线资源开发突出了 EP 的关键项目管理技能，包括概念、人员、谈判和技术能力。