This study addresses a void in the literature on public attitudes toward police in Latin America. It integrates three theoretical models of the determinants of citizen satisfaction with police work in Chile: demographic, quality of life in the neighborhood, and experiential. The study tested the integrated model using a novel random sample of 996 individuals living in the Metropolitan Region of Santiago. The results underscore the importance of legitimacy centered on fair treatment, respect for human rights, and the perception that the police represent society. The findings are also significant for the Chilean institutional political process and for the Latin American police reform debate.

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对智利警察的满意度：合法性和公平待遇的重要性

这项研究解决了有关拉丁美洲公众对警察态度的文献中的空白。它整合了智利公民对警察工作满意度决定因素的三个理论模型：人口、邻里生活质量和经验。该研究使用生活在圣地亚哥都会区的 996 个人的新随机样本测试了综合模型。结果强调了以公平待遇、尊重人权和警察代表社会的观念为中心的合法性的重要性。这些发现对于智利的体制政治进程和拉丁美洲警察改革辩论也具有重要意义。