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“The More You Do, the More Comfortable You Feel”: the Police Hostage and Crisis Negotiator Journey
Journal of Police and Criminal Psychology Pub Date : 2021-12-03 , DOI: 10.1007/s11896-021-09486-3
Amy R. Grubb 1, 2 , Peter Hall 1 , Erica Bowen 1, 2 , Sarah J. Brown 3, 4, 5
Affiliation  

Hostage and crisis negotiators are specialist police officers utilised internationally by police forces to resolve hostage and crisis incidents. Whilst the role has been heavily documented in some parts of the world (namely the United States of America), there is a lack of literature relating to the organisational and operational processes and procedures in place for police negotiators in the United Kingdom. Equally, there is limited research that has explored the experiences of negotiators who perform an essential function within a variety of life-or-death situations with a view to understanding how officers transition from trainee to qualified negotiators. This paper outlines the development of a grounded theoretical model that depicts the “hostage and crisis negotiator journey,” as represented by English negotiators. Interviews were conducted with 15 negotiators from nine police forces in England and a conceptual model was developed including five primary, 12 secondary, and 32 tertiary categories. The negotiator journey is chronologically recounted by means of the five main primary categories identified: (1) ‘Why? Reasons for entering (and remaining within) the negotiator world’, (2) ‘Who and how? The negotiator profile and selection’, (3) ‘Negotiator training’, (4) ‘Operational negotiator roles’, and (5) ‘Negotiator welfare and support’. This paper demonstrates one of the first attempts to empirically map the processes and procedures in place for negotiators in England and the findings are discussed in line with their potential implications for police policy and practice.



中文翻译:

“做的越多,感觉越舒服”:警察人质和危机谈判者之旅

人质和危机谈判员是国际上被警察部队用来解决人质和危机事件的专业警察。虽然该角色在世界某些地区(即美利坚合众国)已有大量文献记载,但缺乏有关英国警察谈判人员的组织和运作流程和程序的文献。同样,探讨谈判者在各种生死攸关的情况下发挥重要作用的经验,以了解官员如何从实习生转变为合格谈判者的研究也很有限。本文概述了描述“人质和危机谈判者之旅”的扎根理论模型的发展,以英语谈判者为代表。对来自英格兰 9 个警察部队的 15 名谈判人员进行了采访,并开发了一个概念模型,包括 5 个初级、12 个二级和 32 个三级类别。谈判者的旅程通过确定的五个主要主要类别按时间顺序叙述:(1)“为什么?进入(并留在)谈判者世界的原因”,(2)“谁以及如何?谈判者简介和选择”,(3)“谈判者培训”,(4)“操作性谈判者角色”,以及 (5)“谈判者福利和支持”。本文展示了对英格兰谈判人员现有流程和程序进行实证映射的首批尝试之一,并根据其对警察政策和实践的潜在影响对调查结果进行了讨论。

更新日期:2021-12-03
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