当前位置: X-MOL 学术Journal of Service Management › 论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
Digital service innovation: a paradigm shift in technological innovation
Journal of Service Management ( IF 10.6 ) Pub Date : 2021-11-18 , DOI: 10.1108/josm-11-2020-0427
Marco Opazo-Basáez 1 , Ferran Vendrell-Herrero 2 , Oscar F. Bustinza 3
Affiliation  

Purpose

Existing innovation frameworks suggest that manufacturing firms have traditionally developed a complementary model of technological innovations comprising process and product innovations (e.g. Oslo Manual). This article presents digital service innovation as a novel form of technological innovation that is capable of enhancing the performance of firms in certain manufacturing industries.

Design/methodology/approach

Drawing on technological innovation and digital servitization fields of research, this study argues that digital service innovation, in manufacturing contexts, complements traditional sources of technological innovation, so increasing the profit margins of firms. This effect is significant in industries characterized by business-to-business contexts, high presence of link channels and long product life spans (e.g. manufacturing and computer-based industries). Predictions are tested on a unique sample of 423 Spanish manufacturing firms using parametric (t-test) and nonparametric (fuzzy-set qualitative comparative analysis, fsQCA) approaches.

Findings

The results of this analysis show that a necessary condition so that manufacturing firms can increase profits is the deployment of simultaneous process and product innovations. It also reveals that optimal configuration requires that digital service innovation be undertaken, particularly in machinery and computer-based manufacturing industries. Hence, all three sources of technological innovation are brought together in order to reach the highest levels of company performance. The evidence suggests that technological innovation and digital servitization are closely interrelated in highly innovative manufacturing contexts.

Originality/value

This study's originality and value reside in the fact that it reveals the existence of firms incorporating digital service innovation – a new, technological innovation dimension that challenges existing innovation frameworks – to complement traditional technological innovation sources, namely process and product innovation. Moreover, the study conceptualizes and empirically tests the value-adding role of digital services in firms' technological innovation portfolio.



中文翻译:

数字服务创新:技术创新的范式转变

目的

现有的创新框架表明,制造企业传统上开发了一种互补的技术创新模式,包括流程和产品创新(例如《奥斯陆手册》)。本文将数字服务创新描述为一种新型技术创新形式,能够提高某些制造业企业的绩效。

设计/方法/方法

本研究借鉴技术创新和数字服务化领域的研究,认为在制造环境中,数字服务创新补充了传统的技术创新来源,从而提高了企业的利润率。这种影响在具有企业对企业环境、链接渠道高度存在和产品寿命长的行业(例如制造业和基于计算机的行业)中非常显着。使用参数 ( t -test) 和非参数(模糊集定性比较分析,fsQCA)方法对 423 家西班牙制造公司的独特样本进行了预测。

发现

该分析的结果表明,制造企业增加利润的必要条件是同时部署过程和产品创新。它还表明,优化配置需要进行数字服务创新,尤其是在机械和基于计算机的制造行业。因此,将所有三个技术创新来源结合在一起,以达到公司绩效的最高水平。证据表明,在高度创新的制造环境中,技术创新和数字服务化密切相关。

原创性/价值

本研究的独创性和价值在于,它揭示了企业将数字服务创新(一种新的技术创新维度,挑战现有创新框架)以补充传统技术创新来源,即流程和产品创新的存在。此外,该研究对数字服务在企业技术创新组合中的增值作用进行了概念化和实证检验。

更新日期:2022-01-03
down
wechat
bug