Organizations are paying greater attention to the potential advantages that can be achieved by adopting a more strategic approach to the procurement of services. Despite services being very different from physical items in many respects, and despite their outsourcing having achieved limited gains, the procurement of services remains under-researched. To address this challenge and develop a strategic platform for new directions in future research in the area, this paper undertakes a systematic literature review of 51 articles published in 21 peer-reviewed academic journals. It reviews the applicability of supply theories to services sourcing, and compares and demonstrates the distinctiveness of services purchasing through problematizing the literature reviewed. A descriptive and thematic analysis concluded that services procurement can be classified into seven research domains: ‘service production’, ‘governance’, ‘purchasing approach’, ‘supplier selection’, ‘performance management’, ‘the service triad’ and ‘specification of requirements’. We offer a comparative framework of the services procurement process and emphasize different supply practices. The provided research directions assist scholars in identifying avenues for integrating and expanding existing knowledge.

中文翻译：

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服务采购：对实践和挑战的系统文献回顾

组织正在更加关注通过采用更具战略性的服务采购方法可以实现的潜在优势。尽管服务在许多方面与实物有很大不同，并且尽管外包取得的收益有限，但对服务采购的研究仍然不足。为了应对这一挑战并为该领域未来研究的新方向开发战略平台，本文对发表在 21 个同行评审学术期刊上的 51 篇文章进行了系统的文献综述。它回顾了供应理论对服务采购的适用性，并通过对所审查的文献进行问题化来比较和证明服务采购的独特性。描述性和主题分析得出的结论是，服务采购可以分为七个研究领域：“服务生产”、“治理”、“采购方法”、“供应商选择”、“绩效管理”、“服务三元组”和“服务规范”。要求'。我们提供服务采购流程的比较框架，并强调不同的供应实践。提供的研究方向有助于学者确定整合和扩展现有知识的途径。