Abstract

An integral part of the higher education enterprise, academic libraries found themselves at the epicenter of the response to the impacts of the novel coronavirus outbreak in early spring 2020. This two-phase study investigates how selected regional academic libraries across the United States have been coping with the challenges inflicted by COVID-19, including changing modes of service delivery, the need to provide adequate technology infrastructure, health and safety concerns, and the feelings of anxiety and isolation by library employees. The study demonstrates that these challenges can be overcome with transparent communication, resilient employees, proactive decision-making, and adaptive organizational culture.

摘要

作为高等教育企业不可分割的一部分，学术图书馆发现自己处于应对 2020 年初春新型冠状病毒爆发影响的中心。这项分两阶段的研究调查了美国选定的区域学术图书馆如何应对应对 COVID-19 带来的挑战，包括不断变化的服务提供模式、需要提供足够的技术基础设施、健康和安全问题，以及图书馆员工的焦虑和孤立感。该研究表明，这些挑战可以通过透明的沟通、有弹性的员工、积极的决策和适应性的组织文化来克服。