Abstract

Prior research shows that reporting on outcome measures increases the probability that local officials will use performance data to inform their decisions. What has been overlooked in the literature is the question of why some local governments continue to focus more on outputs than on outcomes of service delivery, thereby limiting their ability to use performance data for decision-making. The purpose of this article is to identify organizational, individual, and support factors that could increase the probability that local officials in the Apulia Region of Italy when measuring performance, will move beyond the basic measures of output to the more advanced measures of outcome. Based on our logit regression model, we find that the factors of quantifiable objectives and employee training increase the likelihood that local officials will report on service delivery outcomes. An implication resulting from our research is the importance of giving local officials access to academic communities through applied research, technical assistance, and training sessions. We conclude with future research opportunities that would help advance the study and practice of performance measurement in local government.

摘要

先前的研究表明，报告结果措施会增加地方官员使用绩效数据来为其决策提供信息的可能性。文献中忽略了一个问题，即为什么一些地方政府继续更多地关注产出而不是服务提供的结果，从而限制了他们使用绩效数据进行决策的能力。本文的目的是确定组织、个人和支持因素，这些因素可能会增加意大利阿普利亚地区的地方官员在衡量绩效时超越基本产出衡量标准而转向更高级的结果衡量标准的可能性。根据我们的 logit 回归模型，我们发现，可量化目标和员工培训等因素增加了地方官员报告服务交付成果的可能性。我们的研究得出的一个启示是，通过应用研究、技术援助和培训课程，让地方官员进入学术界的重要性。我们总结了未来的研究机会，这些机会将有助于推进地方政府绩效衡量的研究和实践。