Abstract

User-led approaches are increasingly common in the field of social services and call for significant change in social service culture and practices. This research1 aims to study the implementation process of a new technology tool, Baromètre, as a socio-technical tool contributing to a culture shift in social services. We used a qualitative approach and a multiple case method in four implementation practice settings. We carried out individual interviews and focus group interviews with services users and professionals from which we reconstructed case histories. Using the convention theory and logics of action, we identified three types of social compromises that influence conditions of implementation: the inflexion compromise, the scheduling compromise, and the libertarian compromise. The results show us that the use of technology is relevant but cannot be the only vector of change in social work practices.

摘要

以用户为主导的方法在社会服务领域越来越普遍，需要对社会服务文化和实践进行重大变革。本研究1旨在研究新技术工具Baromètre的实施过程，作为促进社会服务文化转变的社会技术工具。我们在四个实施实践设置中使用了定性方法和多案例方法。我们对服务用户和专业人员进行了个人访谈和焦点小组访谈，从中我们重建了案例历史。使用惯例理论和行动逻辑，我们确定了影响实施条件的三种社会妥协：拐点妥协、调度妥协和自由主义妥协。结果表明，技术的使用是相关的，但不能成为社会工作实践变革的唯一载体。