Purpose

Grounded in stewardship theory, this study explores the motives, actions and meanings of multiple stakeholders involved in an inter-family hospitality family firm succession.

Design/methodology/approach

A longitudinal, ethnographic case study approach collects data from 15 in-depth interviews, one year of observation and a one-month on-site internship.

Findings

Results show that a well-defined succession plan and the active involvement of the successor/s in the succession process would foster a strong stewardship commitment to the family business. Moreover, a clear and open communication strategy is required to strategically manage rivalry and competition among potential successors during an inter-family succession.

Originality/value

The succession process of family firms remains an intensely discussed phenomenon, and despite its importance to the tourism and hospitality industry, the intersection between tourism and hospitality and family business literature is sparse. Notably, the tourism and hospitality literature lacks a multiple stakeholder perspective to holistically capture the motives, actions and meanings of numerous stakeholders involved in an inter-family succession.

中文翻译：

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旅游和酒店业的家族企业继承：民族志案例研究方法

目的

本研究以管理理论为基础，探讨了参与家族间酒店家族企业继承的多个利益相关者的动机、行动和意义。

设计/方法/途径

纵向的民族志案例研究方法从 15 次深度访谈、一年的观察和一个月的现场实习中收集数据。

发现

结果表明，明确定义的继任计划和继任者积极参与继任过程将促进对家族企业的强有力的管理承诺。此外，在家族间继承过程中，需要一个清晰和开放的沟通策略来战略性地管理潜在继承人之间的竞争和竞争。

原创性/价值

家族企业的继承过程仍然是一个被激烈讨论的现象，尽管它对旅游和酒店业很重要，但旅游和酒店与家族企业文献之间的交集很少。值得注意的是，旅游和酒店业文献缺乏多利益相关者的视角来全面捕捉参与家族间继承的众多利益相关者的动机、行动和意义。