ABSTRACT

In inpatient and residential youth facilities, staff concerns over actual and potential aggression and conflict frequently affect both the quality of care and staff wellbeing. This study investigated 1) staff perceptions of safety at the residential facilities where they work, and 2) staff experiences with the Basic Training Program in Safety and Security, initiated by the Norwegian Directorate of Children, Youth and Family Affairs (Bufdir), to enhance prevention and management of aggression and conflict. We conducted three focus-group interviews at three different public residential facilities with a total of 18 staff members who work daily with youth. Findings show that staff regard safety as essential and perceive enhanced safety as linked to predictability, stability, team coordination, education and training, organizational support, and trusting and supportive relationships. They also indicate that staff regard the training program as having improved their feelings of safety, enhancing awareness of conflict situations before, during and after they occur, and contributing to more systematic work processes and cooperative and coordinated teamwork. These findings have implications for all facilities providing care and treatment to youth.

摘要

在住院和住院青年设施中，工作人员对实际和潜在的攻击和冲突的担忧经常影响护理质量和工作人员的福祉。本研究调查了 1) 员工对其工作的住宅设施的安全感，以及 2) 员工在挪威儿童、青年和家庭事务局 (Bufdir) 发起的安全和安保基础培训计划中的经验，以提高预防和管理侵略和冲突。我们在三个不同的公共住宅设施进行了三个焦点小组访谈，共有 18 名每天与青少年一起工作的工作人员。调查结果表明，员工认为安全至关重要，并认为增强的安全与可预测性、稳定性、团队协调、教育和培训、组织支持、以及信任和支持的关系。他们还指出，员工认为培训计划提高了他们的安全感，增强了在冲突发生之前、期间和之后对冲突情况的认识，并有助于更加系统化的工作流程以及合作和协调的团队合作。这些发现对所有为青少年提供护理和治疗的机构都有影响。