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The Influence of Situational Involvement on Employees’ Intrinsic Involvement During IS Development
Business & Information Systems Engineering ( IF 7.9 ) Pub Date : 2021-09-14 , DOI: 10.1007/s12599-021-00719-7
Bernardo Henrique Leso 1 , Marcelo Nogueira Cortimiglia 1 , Carla Schwengber ten Caten 1
Affiliation  

The accelerated pace of digital technology development and adoption and the ensuing digital disruption challenge established business models at many levels, particularly by invalidating traditional value proposition logics. Therefore, processes of technology and information system (IS) adoption and implementation are crucial to organizations striving to survive in complex digitalized environments. In these circumstances, organizations should be aware of and minimize the possibilities of not using IS. The user involvement perspective may help organizations face this issue. Involving users in IS implementation through activities, agreements, and behavior during system development activities (what the literature refers to as situational involvement) may be an effective way to increase user psychological identification with the system, achieving what the literature describes as intrinsic involvement, a state that ultimately helps to increase the adoption rate. Nevertheless, it is still necessary to understand the influence of situational involvement on intrinsic involvement. Thus, the paper explores how situational involvement and intrinsic involvement relate through a fractional factorial experiment with engineering undergraduate students. The resulting model explains 57.79% of intrinsic involvement and supports the importance of the theoretical premise that including users in activities that nurture a sense of responsibility contributes toward system implementation success. To practitioners, the authors suggest that convenient and low-cost hands-on activities may contribute significantly to IS implementation success in organizations. The study also contributes to adoption and diffusion theory by exploring the concept of user involvement, usually recognized as necessary for an IS adoption but not entirely contemplated in the key adoption and diffusion models.



中文翻译:

IS发展过程中情境涉入对员工内在涉入的影响

数字技术开发和采用的加速步伐以及随之而来的数字颠覆挑战在许多层面上建立了商业模式,特别是通过使传统的价值主张逻辑无效。因此,技术和信息系统 (IS) 的采用和实施过程对于努力在复杂的数字化环境中生存的组织至关重要。在这些情况下,组织应该意识到并尽量减少不使用 IS 的可能性。用户参与的角度可以帮助组织面对这个问题。通过系统开发活动期间的活动、协议和行为让用户参与到 IS 实施中(文献中称为情境参与)可能是增加用户对系统心理认同的有效方法,实现文献描述的内在参与,这种状态最终有助于提高采用率。尽管如此,仍然有必要了解情境涉入对内在涉入的影响。因此,本文通过工程本科生的部分析因实验探讨了情境参与和内在参与之间的关系。由此产生的模型解释了 57.79% 的内在参与,并支持了理论前提的重要性,即让用户参与培养责任感的活动有助于系统实施的成功。对于从业者,作者建议方便和低成本的实践活动可能对组织中的信息系统实施成功做出重大贡献。

更新日期:2021-09-15
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