Purpose

Personality provides a critical perspective for human resource managers on differences between employees. This study aims to systematically and meta-analytically synthesize the consequences of employee personality in the hospitality context.

Design/methodology/approach

After an extensive literature search, 105 empirical studies on the consequences of the big five personality factors (BFF; agreeableness, conscientiousness, extraversion, neuroticism and openness) along with proactive personality (PP) in the hospitality context were included for a systematic review and meta-analysis.

Findings

The review highlighted a steady increase in the number of studies on hospitality employee personality. Job satisfaction and organizational citizenship behavior were identified as the most significant consequences for employee personality in the hospitality context. Five dimensions of personality traits varied in their consequences and differed from PP.

Research limitations/implications

This study provides insightful implications and suggestions for future studies in terms of methodological approaches, research topics and dimensions of employee personality that will extend the theoretical framework of individual differences.

Originality/value

To the best of the authors’ knowledge, this study represents the first attempt to systematically investigate the consequences of employee personality in the hospitality context. The results reveal discrepancies in the relations between the dimensions of BFF and PP with a variety of consequences. These results offer research directions for hospitality scholars investigating employee personality.

中文翻译：

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酒店环境中员工个性的后果：系统评价和荟萃分析

目的

个性为人力资源经理提供了关于员工差异的批判性视角。本研究旨在系统地和元分析地综合酒店环境中员工个性的后果。

设计/方法/方法

经过广泛的文献检索，105 项实证研究对酒店环境中的五大人格因素（BFF；宜人性、尽责性、外向性、神经质和开放性）以及积极主动的人格 (PP) 的后果进行了系统评价和元分析。 -分析。

发现

审查强调了对酒店员工个性的研究数量稳步增加。工作满意度和组织公民行为被确定为酒店环境中员工个性的最重要后果。人格特质的五个维度的后果各不相同，并且与 PP 不同。

研究限制/影响

本研究在方法论方法、研究主题和员工个性维度方面为未来的研究提供了深刻的启示和建议，这将扩展个体差异的理论框架。

原创性/价值

据作者所知，这项研究是首次尝试系统地调查员工个性在酒店环境中的后果。结果揭示了 BFF 和 PP 尺寸之间关系的差异，具有多种后果。这些结果为酒店学者调查员工个性提供了研究方向。