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Identity reconciliation and knowledge mobilization in a mandated community of practice
Journal of Knowledge Management ( IF 8.689 ) Pub Date : 2021-07-08 , DOI: 10.1108/jkm-02-2021-0130
Adamina Ivcovici 1 , Ian McLoughlin 1 , Alka Nand 1 , Ananya Bhattacharya 1
Affiliation  

Purpose

Communities of Practice (CoPs) are increasingly being created to facilitate knowledge mobilization in organizations. This paper aims to elucidate an underexplored aspect of participation in mandated CoPs – identity reconciliation. Specifically, the authors explore how actors reconcile their existing identities with becoming members of new knowledge mobilization CoPs.

Design/methodology/approach

The authors conducted a longitudinal qualitative case study over a 12-month period to explore identity reconciliation practices during the formation of the “ED CoP” – mandated by policymakers to mobilize knowledge between process improvement advisors and clinicians from various hospitals. Observation and interviews allowed us to uncover “front stage” and “backstage” practices of identity reconciliation.

Findings

The findings reveal two key unexpected modes of identity reconciliation – “distancing” and “peripheral lurking”. These modes resulted in different trajectories of participation of two of the key participant groups – “veteran” improvement advisors and “veteran” clinicians.

Practical implications

Different modes of identity reconciliation of different participants impact the formation of CoPs and how knowledge mobilization occurs within them. This paper offers a sensitizing lens for practitioners creating CoPs which enhances awareness of hidden identity practices, and recommendations to enable practitioners to effectively facilitate CoP formation.

Originality/value

This study suggests that identity reconciliation is an integral aspect of CoP formation, and essential for knowledge mobilization within CoPs. Whereas studies on CoPs in the knowledge management literature have mostly assumed that collaboration produces beneficial knowledge mobilization outcomes, the findings build a more nuanced picture of the processes involved in producing these outcomes.



中文翻译:

授权实践社区中的身份协调和知识动员

目的

越来越多地创建实践社区 (CoP) 以促进组织中的知识动员。本文旨在阐明参与强制性 CoP 的一个未被充分探索的方面——身份协调。具体来说,作者探讨了参与者如何调和他们现有的身份与成为新知识动员 CoP 的成员。

设计/方法/方法

作者在 12 个月期间进行了纵向定性案例研究,以探索“ED CoP”形成期间的身份协调实践——政策制定者要求在流程改进顾问和来自各医院的临床医生之间调动知识。观察和采访让我们发现了身份和解的“前台”和“后台”实践。

发现

研究结果揭示了身份和解的两种关键出乎意料的模式——“疏远”和“外围潜伏”。这些模式导致了两个关键参与者群体的不同参与轨迹——“资深”改进顾问和“资深”临床医生。

实际影响

不同参与者的不同身份协调模式会影响 CoP 的形成以及知识动员在其中发生的方式。本文为创建 CoP 的从业者提供了一个敏锐的视角,增强了对隐藏身份实践的认识,并提供了使从业者能够有效促进 CoP 形成的建议。

原创性/价值

这项研究表明,身份协调是 CoP 形成的一个组成部分,对于 CoP 内的知识动员至关重要。尽管知识管理文献中关于 CoP 的研究大多假设合作会产生有益的知识动员成果,但研究结果对产生这些成果所涉及的过程进行了更细致的描绘。

更新日期:2021-07-08
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