Purpose

In this paper, using the antecedents, decisions and outcomes (ADO) framework, the factors/key performance indicators (KPIs) most relevant for creating or building a learning organization (LO) are identified. This study aims to contribute to the field of knowledge management (KM) in terms of introducing KPIs to foster a business organization with a continuous learning process, mechanisms of knowledge creation and memorization.

Design/methodology/approach

In total, 57 papers were selected for this systematic literature review (SLR) from Web of Science and Scopus covering the period 1985–2019.

Findings

The 12 most relevant KPIs are identified based on the literature survey conducted in the field of LO.

Research limitations/implications

The managerial implications of this review paper will be an added advantage to the modern business organization worldwide that have adopted KM practices to foster knowledge management with information technology (IT) infrastructure. As IT infrastructure focuses on knowledge acquisition, dissemination and storage but the KPIs revealed through this review will help in transforming stored information as learning for the organization to improve its overall performance.

Originality/value

This review synthesizes prior studies and provides directions for future research.

中文翻译：

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学习型组织的创建与发展：回顾

目的

在本文中，使用前因、决策和结果 (ADO) 框架，确定了与创建或构建学习型组织 (LO) 最相关的因素/关键绩效指标 (KPI)。本研究旨在通过引入 KPI 来培养具有持续学习过程、知识创造和记忆机制的商业组织，从而为知识管理 (KM) 领域做出贡献。

设计/方法/方法

总共有 57 篇论文从 Web of Science 和 Scopus 中选出，涵盖 1985 年至 2019 年期间的系统文献综述 (SLR)。

发现

根据在 LO 领域进行的文献调查确定了 12 个最相关的 KPI。

研究限制/影响

这篇评论论文的管理意义将成为全球现代商业组织的一个额外优势，这些组织采用知识管理实践来促进信息技术 (IT) 基础设施的知识管理。由于 IT 基础设施侧重于知识获取、传播和存储，但通过本次审查揭示的 KPI 将有助于将存储的信息转换为组织的学习，以提高其整体绩效。

原创性/价值

本综述综合了先前的研究，并为未来的研究提供了方向。