Purpose

Much of recent academic and professional interest in exploring digital transformation and enterprise systems has focused on the technology or the organizations' external forces, leaving internal factors, in particular employees, overlooked. The purpose of this paper is to explore digital literacy of employees as an organizational affordance to capture contextual factors within which digital technologies are situated and are used.

Design/methodology/approach

We used the evidence-based practice for information systems approach, and undertook a systematic literature review of 30 papers coupled with brainstorming with 11 professional experts on the neglected topic of digital literacy and its assessment.

Findings

This paper draws upon affordance theory, and develops a novel framework for conceptualization of digital literacy of employees as an organizational affordance. We do this by distinguishing digital literacy at the individual level and organizational level, and by assessing digital literacy through Information/Cognitive and Social Practice/Articulation affordances.

Research limitations/implications

The current paper contributes to the notion of organizational affordances by examining the effect of interactions between employee-technology through digital literacy of employees in using digital technologies. We offer a novel conceptualization of digital literacy to improve understanding of the role of employee in digital transformation and utilization of enterprise systems. Thus, our definition of digital literacy offers an extension to the recent discussions in the IS literature regarding the actualization of affordances by bringing a lens of employees into the process.

Practical implications

This paper operationalizes digital literacy at organizational and individual levels, and offers managers a high-level tool to assess digital literacy of their employees. By doing so, managers can achieve the fit between employees' capabilities and digital technologies that will improve affordance actualization and support their digital transformation initiatives.

Originality/value

The study is one of early attempts to apply and extend affordance theory on digital literacy at organizational level by not limiting the concept to the individual level. The proposed framework improves the communication among researchers and between researchers and practitioners.

中文翻译：

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了解员工在数字化转型中的作用：将员工的数字素养概念化为多维组织可供性

目的

最近在探索数字化转型和企业系统方面的大部分学术和专业兴趣都集中在技术或组织的外部力量上，而忽略了内部因素，尤其是员工。本文的目的是探索员工的数字素养作为一种组织能力，以捕捉数字技术所在和使用的上下文因素。

设计/方法/方法

我们采用信息系统方法的循证实践方法，对 30 篇论文进行了系统的文献综述，并与 11 位专业专家就数字素养及其评估这一被忽视的话题进行了头脑风暴。

发现

本文借鉴了可供性理论，并开发了一个新的框架，将员工的数字素养概念化为一种组织可供性。我们通过在个人层面和组织层面区分数字素养，并通过信息/认知和社会实践/表达能力评估数字素养来做到这一点。

研究限制/影响

本论文通过员工在使用数字技术时的数字素养来检查员工与技术之间交互的影响，从而为组织可供性的概念做出贡献。我们提供了一种新颖的数字素养概念，以提高对员工在企业系统数字化转型和利用中的作用的理解。因此，我们对数字素养的定义扩展了 IS 文献中最近关于通过将员工的视角引入流程中实现可供性的讨论。

实际影响

本文在组织和个人层面实施数字素养，并为管理人员提供评估员工数字素养的高级工具。通过这样做，管理人员可以实现员工能力与数字技术之间的契合，这将提高可供性实现并支持他们的数字化转型计划。

原创性/价值

该研究是早期尝试之一，通过不将概念限制在个人层面，在组织层面应用和扩展数字素养的可供性理论。拟议的框架改善了研究人员之间以及研究人员和从业人员之间的交流。