Abstract

This research aims to review the fundamentals of problem solving by evaluating alternative processes and proposing an enhanced process model named Defined 8D. The enhanced model guides the problem solver through a defined step completion process to enable complex problems to be broken down into manageable and defined segments. Existing processes present challenges in defining the problem and can lead to continuously testing preconceived theories in a revolving loop without eventually confirming the root cause. The defined step completion criteria support product specialists to quickly acquire problem solving skills and reduce the cost and duration of resolving product related issues.

摘要

本研究旨在通过评估替代流程并提出名为 Defined 8D 的增强流程模型来回顾解决问题的基本原理。增强的模型通过定义的步骤完成过程指导问题解决者，使复杂的问题能够分解为可管理和定义的部分。现有流程在定义问题方面存在挑战，并可能导致在循环中不断测试先入为主的理论，而最终无法确认根本原因。定义的步骤完成标准支持产品专家快速获得解决问题的技能，并减少解决产品相关问题的成本和持续时间。