Emotional labor research largely focuses on client-facing occupations. However, employees across occupations engage in emotional labor when they perceive that specific types of emotional communication are required to align with organizational expectations. The current two-week daily survey study of 42 employees was conducted at a small website development company to examine relationships between employees’ emotional labor, physical health, and psychological well-being. Results indicated that daily emotional labor surface acting was significantly negatively related to daily psychological well-being and daily physical health. However, daily emotional labor deep acting was not significantly related to daily psychological well-being or daily physical health. After aggregating emotional labor across days, results revealed a significant positive relationship between emotional labor and burnout. This study enhances organizational awareness of the relationship between emotional communication expectations and employees’ psychological and physical health. Research-driven practices are detailed to ameliorate the negative side effects of emotional labor communication demands.

情绪劳动研究主要关注面向客户的职业。然而，当跨职业的员工认为需要特定类型的情感交流才能与组织期望保持一致时，他们就会从事情感劳动。目前在一家小型网站开发公司对 42 名员工进行了为期两周的日常调查研究，以检查员工的情绪劳动、身体健康和心理健康之间的关系。结果表明，日常情绪劳动表面行为与日常心理健康和日常身体健康呈显着负相关。然而，日常情绪劳动深度表演与日常心理健康或日常身体健康无显着相关性。在累积了几天的情绪劳动之后，结果显示情绪劳动与倦怠之间存在显着的正相关关系。本研究提高了组织对情感沟通期望与员工心理和身体健康之间关系的认识。研究驱动的实践被详细描述，以改善情绪劳动沟通需求的负面影响。