The present study scrutinizes how an incumbent solution provider executes smart solution development (SSD). We aim to contribute to digital servitization research, which primarily focuses on either product, service, or software development, thus overlooking the integrative aspect of SSD. We unfold the holistic SSD development process in a single case study through 23 manager interviews, observational data, and strategic document analysis. The study extends the product-service innovations (PSI) literature by 1) identifying a set of innovation routines, such as collaborative, customer-focused, and decision-making, 2) demonstrating innovation management processes and practices associated with those routines, and 3) highlighting the co-alignment of innovation processes, routines, and practices to achieve improved outcomes from SSD. The study translates the empirical work into a framework and a set of propositions to guide future research. For managers, the study provides a framework and a set of capability-enhancing practices for a benchmark.

本研究仔细研究了现有解决方案提供商如何执行智能解决方案开发 (SSD)。我们的目标是为数字服务研究做出贡献，该研究主要侧重于产品、服务或软件开发，因此忽略了 SSD 的集成方面。我们通过 23 位经理访谈、观察数据和战略文件分析，在一个案例研究中展开了整体 SSD 开发过程。该研究通过以下方式扩展了产品服务创新 (PSI) 文献：1) 确定一组创新例程，例如协作、以客户为中心和决策制定，2) 展示与这些例程相关的创新管理流程和实践，以及 3 ) 强调创新流程、惯例和实践的协同一致，以实现 SSD 的改进成果。该研究将实证工作转化为一个框架和一组命题，以指导未来的研究。对于管理人员，该研究提供了一个框架和一套能力增强实践作为基准。