The Australian National Disability Insurance Scheme (NDIS) requires a skilled workforce capable of assessing the diverse needs of service participants and providing tailored services accordingly. There is currently limited evidence regarding workforce capabilities to inform training and curriculum design, particularly from the perspectives of carers. This paper reports findings from a longitudinal qualitative study exploring the lived experiences of regional carers following their engagement with the NDIS workforce. This paper aimed to foreground the experiences of carers and identify regional workforce development priorities to benefit both carers and service participants. Seventy-two carers living in regional New South Wales were interviewed three times between November 2018 and November 2019. The insights provided by carers highlighted workforce expertise, nontechnical skills and service availability as key drivers of either helpful or unhelpful experiences. Interpersonal values, empathy and advanced communication microskills enabled the planning and coordinating workforce to undertake holistic and effective planning. Similar values and relationship-building capabilities were pivotal for the workforce translating assessments into delivering support and interventions. Findings also highlight NDIS provider organisations can best support carers through better recruitment, retention and training strategies.

中文翻译：

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国家残疾保险计划劳动力的照顾者经验：一项为劳动力发展提供信息的定性研究

澳大利亚国家残疾保险计划 (NDIS) 需要一支熟练的劳动力队伍，能够评估服务参与者的不同需求并相应地提供量身定制的服务。目前，关于劳动力为培训和课程设计提供信息的能力的证据有限，特别是从护理人员的角度来看。本文报告了一项纵向定性研究的结果，该研究探讨了区域护理人员在与 NDIS 员工接触后的生活经历。本文旨在突出照顾者的经验，并确定区域劳动力发展优先事项，以使照顾者和服务参与者都受益。在 2018 年 11 月至 2019 年 11 月期间，居住在新南威尔士州偏远地区的 72 名护理人员接受了 3 次采访。护理人员提供的见解强调了劳动力专业知识、非技术技能和服务可用性是有用或无用体验的关键驱动因素。人际价值观、同理心和先进的沟通微技能使规划和协调工作人员能够进行全面有效的规划。类似的价值观和建立关系的能力对于劳动力将评估转化为提供支持和干预至关重要。调查结果还强调 NDIS 提供者组织可以通过更好的招聘、保留和培训策略来最好地支持照顾者。同理心和先进的沟通微技能使规划和协调工作人员能够进行全面和有效的规划。类似的价值观和建立关系的能力对于劳动力将评估转化为提供支持和干预至关重要。调查结果还强调 NDIS 提供者组织可以通过更好的招聘、保留和培训策略来最好地支持照顾者。同理心和先进的沟通微技能使规划和协调工作人员能够进行全面和有效的规划。类似的价值观和建立关系的能力对于劳动力将评估转化为提供支持和干预至关重要。调查结果还强调 NDIS 提供者组织可以通过更好的招聘、保留和培训策略来最好地支持照顾者。