Employees can flourish through proper leadership and a nurturing workplace environment. Our study looks into the subject through a theoretical model that consists of spiritual leadership, and customer-oriented boundary-spanning behavior (COBSB) as a total effect alongside person–organization fit (POF) and workplace spirituality as mediating effects. Data were collected from hotel employees across North Cyprus. Our results show that linkage between spiritual leadership and COBSB is fully mediated when both variables are included in the equation. Also, self-esteem was found to be an enhancer for spiritual leadership and COBSB linkage. Our study takes place within the hotel industry of North Cyprus, with consideration of tourism being a significant industry on the island. This article contributes to the literature of both BSB and leadership through expansion into North Cyprus as well as the conduction of mediation analysis.

员工可以通过适当的领导和培育的工作环境蓬勃发展。我们的研究通过一个理论模型来研究这个主题，该模型由精神领导力和以客户为导向的跨界行为 (COBSB) 作为总效应，而个人-组织契合 (POF) 和工作场所精神作为中介效应。数据是从北塞浦路斯的酒店员工那里收集的。我们的结果表明，当两个变量都包含在等式中时，精神领导力和 COBSB 之间的联系是完全中介的。此外，自尊被发现是精神领导力和 COBSB 联系的增强剂。我们的研究是在北塞浦路斯的酒店业进行的，考虑到旅游业是岛上的一个重要产业。