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A context-aware concept evaluation approach based on user experiences for smart product-service systems design iteration
Advanced Engineering Informatics ( IF 8.8 ) Pub Date : 2021-08-19 , DOI: 10.1016/j.aei.2021.101394
Zuoxu Wang 1, 2 , Chun-Hsien Chen 1 , Xinyu Li 3 , Pai Zheng 2 , Li Pheng Khoo 1
Affiliation  

With the trend of ‘digitalization’ and ‘servitization’ in the manufacturing industry, numerous product-service systems fail to seize a market share and encounter an imbalance between digital investments and expected revenues. This phenomenon is probably caused by the insufficient evaluation on user experience and by the lag between user requirement changes and the offered solutions. Both limitations can be mitigated via automatic Smart PSS evaluation based on broader concerns on user experience information that was collected from either product-service bundles or user behavior. In this paper, a context-aware concept evaluation approach is proposed for Smart PSS design iteration, aiming to satisfy users in a more timely and automatic manner. Derived from the conventional information axiom method, the proposed approach introduces a context-aware evaluation indicator identification module and an automatic system range identification procedure based on natural language processing techniques, and eventually return the most robust concepts during the usage phase. With less human intervention in the design process, it relieves the lag between user requirement changes and the solutions, and reduces the prescriptive instructions in the conventional information axiom method. A case study of a 3D printer company’s design iteration is conducted, which proves the proposed approach’s feasibility. It is hoped that this work provides practical guidance for achieving a more context-aware Smart PSS development.



中文翻译:

基于用户体验的智能产品服务系统设计迭代上下文感知概念评估方法

随着制造业的“数字化”和“服务化”趋势,众多产品服务体系未能抢占市场份额,数字化投资与预期收益不平衡。这种现象很可能是由于对用户体验的评价不够,以及用户需求变化与提供的解决方案之间存在滞后造成的。这两个限制都可以通过基于对从产品服务包或用户行为收集的用户体验信息的更广泛关注的自动智能 PSS 评估来缓解。在本文中,提出了一种用于智能 PSS 设计迭代的上下文感知概念评估方法,旨在更及时和自动地满足用户。从传统的信息公理方法推导出来,所提出的方法引入了上下文感知评估指标识别模块和基于自然语言处理技术的自动系统范围识别程序,并最终在使用阶段返回最稳健的概念。减少了设计过程中的人为干预,缓解了用户需求变化与解决方案之间的滞后,减少了传统信息公理方法中的规定性指令。对一家 3D 打印机公司的设计迭代进行了案例研究,证明了所提出方法的可行性。希望这项工作为实现更具情境感知的智能 PSS 开发提供实用指导。并最终在使用阶段返回最健壮的概念。减少了设计过程中的人为干预,缓解了用户需求变化与解决方案之间的滞后,减少了传统信息公理方法中的规定性指令。对一家 3D 打印机公司的设计迭代进行了案例研究,证明了所提出方法的可行性。希望这项工作为实现更具情境感知的智能 PSS 开发提供实用指导。并最终在使用阶段返回最健壮的概念。减少了设计过程中的人为干预,缓解了用户需求变化与解决方案之间的滞后,减少了传统信息公理方法中的规定性指令。对一家 3D 打印机公司的设计迭代进行了案例研究,证明了所提出方法的可行性。希望这项工作为实现更具情境感知的智能 PSS 开发提供实用指导。对一家 3D 打印机公司的设计迭代进行了案例研究,证明了所提出方法的可行性。希望这项工作为实现更具情境感知的智能 PSS 开发提供实用指导。对一家 3D 打印机公司的设计迭代进行了案例研究,证明了所提出方法的可行性。希望这项工作为实现更具情境感知的智能 PSS 开发提供实用指导。

更新日期:2021-08-20
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