ABSTRACT

Artificial intelligence (AI) is becoming increasingly important for the public sector. As the number of studies in this field increases, this study provides a systematic overview of the current literature on AI in the public sector. Therefore, key findings and implications of the literature are highlighted and recommendations for further research are provided. The study is based on a quantitative and qualitative analysis of 189 selected articles. It draws on findings from previous review studies and compares them with new findings from current studies. Overall, it shows that the current state of research is heterogeneous and thematically and methodologically unbalanced. Many studies on AI in the government context focus on governance and administration, while more specific application areas receive less attention. Studies to date focus in detail on changes to existing government structures, while the creation of entirely new structures due to new AI technologies is given less consideration.

摘要

人工智能 (AI) 对于公共部门变得越来越重要。随着该领域研究数量的增加，本研究对当前公共部门人工智能的文献进行了系统的概述。因此，突出了文献的主要发现和影响，并提供了进一步研究的建议。该研究基于对 189 篇选定文章的定量和定性分析。它借鉴了以前审查研究的结果，并将它们与当前研究的新发现进行了比较。总体而言，它表明当前的研究状态是异质的，并且在主题和方法上不平衡。许多政府背景下的人工智能研究侧重于治理和行政，而更具体的应用领域则较少受到关注。